With more Americans eating out than ever before, today’s food service operations rely on food and beverage managers for sales growth, profitability and cost control in an increasingly competitive marketplace.
The School of Hotel Administration has launched a new Food and Beverage Management online certificate program to give food and beverage managers an opportunity to develop the specific operations and management skills necessary to drive sustainable results.
“From menu development, to guest service management, to revenue analysis, supply chain management and employee training, this program provides professionals with essential tools to improve operations and become value-driven supervisors. Students gain hands-on experience through exercises, projects and tools, combined with insights from some of today’s most influential food and beverage industry players,” said Alex Susskind, associate professor of food and beverage management and faculty co-author of the program.
Offered through eCornell, students can learn the essentials of managing and operating a successful food and beverage business in three to five hours per week, over three months. Participants take five courses and one elective, preparing them to:
- design and optimize menus;
- manage the food and beverage supply chain;
- use a systematic inventory purchasing and management process to minimize loss;
- assess revenue with a Restaurant Revenue Management system;
- build guest loyalty through performance standards, service recovery strategies and better guest feedback methods; and
- effectively lead and engage employees to improve operational performance.
The certificate is recommended for food and beverage professionals, from front-line to general management, who want to improve their operation.
- Sarah Thompson