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Viral videos of onboard clashes are not the full story

April 24, 2017

Videos of heated confrontations between flight attendants and passengers have recently spurred global uproar after being uploaded online. Risa Mish, professor of management at Cornell University’s SC Johnson College of Business, says that the public should not be quick to judge employees confronting customers on viral video clips.

Cornell SC Johnson College of Business
Risa M. Mish