Johnson

At the request of Provost Kent Fuchs, the Executive Committee of the Cornell Board of Trustees voted unanimously Sept. 16 to approve the appointment of School of Hotel Administration Dean Michael Johnson to a second five-year term.

"I am pleased to reappoint Michael Johnson as dean of the School of Hotel Administration," Fuchs said. "During his first term, the school has enhanced its excellence on a number of fronts, including its commitment to producing scholarship relevant to the hospitality industry and beyond. I look forward to working with Dean Johnson during his second term."

Johnson, who is also the E.M. Statler Professor of Hotel Administration, began his term as the sixth dean of the school July 1, 2006. His current term ends June 30, 2011; his second term will end June 30, 2016.

"Leading the best hospitality program in the world and working with outstanding colleagues across Cornell has been a tremendously rewarding experience," Johnson said. "I am looking forward to continuing to build our excellent faculty, expanding learning opportunities for students across Cornell, serving the world's largest and most dynamic industry, and building our global platform. Our success would be impossible without the contributions of our faculty, students, alumni and industry partners."

As dean, Johnson has focused his efforts on investing in faculty, expanding students' learning opportunities, building an effective fundraising organization and growing the school's global presence.

One-third of the school's tenured or tenure-track faculty members have been hired during his tenure. Many have expertise in areas of strategic importance to the hospitality business, including leadership, real estate finance, services marketing and services operations management.

Johnson has made education a priority, leading the establishment and growth of the Pillsbury Institute for Hospitality Entrepreneurship and the Center for Real Estate Finance and in the development of the Hospitality Industry Practicum. On the global stage, he plans to grow the school's global platform through the development of more structured undergraduate exchanges, joint graduate programs, international collaborations and more technology-based degree and non-degree programs.

Under Johnson's leadership, the school's capital campaign has raised more than $66 million, or 94 percent of its revised campaign goal of $70 million.

Before joining the Cornell faculty in 2006 Johnson served for 24 years as professor of marketing at the University of Michigan's Ross School of Business. His research focuses on the development of customer information systems and how they can be used to craft strategy and manage customer relationships.

His recent works include "Customer Portfolio Management: Implications for the Asian Hospitality Industry" for the Wei Lun Public Lecture Series through the Chinese University of Hong Kong, and "Joy and Disappointment in the Hotel Experience: Managing Relationship Segments," in the journal Managing Service Quality.

Johnson serves as chair of the board of governors of Cornell's Program in Real Estate, member of the board of governors of Entrepreneurship@Cornell, and as a member of the board of directors of eCornell, Cornell's online learning company.

He is also a member of the International Council on Hotel, Restaurant and Institutional Education, the Urban Land Institute's Hotel Development Council and the board of Carey Watermark Investors Inc., a real estate investment trust focusing on lodging properties.

He holds a Ph.D. in behavioral science and marketing, an MBA from the University of Chicago and a bachelor of science with honors in economics and psychology from the University of Wisconsin.